Aentic
At Aentic, we aim to provide a smooth and transparent shipping experience for our customers. This policy outlines our shipping procedures, delivery timelines, and other important details.
Aentic manufactures and sells traditional ethnic wear including Lehenga, Choli, Saree, Kurti, and other women’s apparel.
Shipping Charges
Within India
We offer free shipping on most domestic orders across India.
International Orders
Shipping charges may apply for international deliveries depending on the destination country, package weight, and courier service.
Delivery Coverage
Aentic ships products to most locations across India and internationally.
Customers are requested to provide a complete and accurate shipping address including PIN code while placing an order.
Aentic will not be responsible for delivery delays caused by incorrect or incomplete address details provided by the customer.
Order Processing
Orders are generally processed within 48–72 hours after confirmation of payment.
Orders placed on weekends or public holidays may be processed on the next working day.
Processing time may vary during high demand periods, festive seasons, or promotional sales.
Estimated Delivery Time
Domestic Orders (India)
Estimated delivery time: 5–10 business days after dispatch, depending on the delivery location.
International Orders
Estimated delivery time: 10–20 business days after dispatch, depending on the destination country and customs procedures.
Delivery timelines mentioned are approximate estimates and may vary due to factors beyond our control such as weather conditions, courier delays, customs clearance, or transportation disruptions.
Shipping Partners
Aentic works with reliable courier and logistics partners such as:
DHL
FedEx
Delhivery
Blue Dart
Other trusted logistics providers
These partners ensure safe and timely delivery of your orders.
Packaging
All products are carefully packed to ensure safe delivery.
Items are securely wrapped in protective packaging and placed in Aentic branded or protective shipping packaging before being handed over to the courier partner.
Order Tracking
Once your order has been shipped, you will receive an email or message with tracking details so that you can monitor the delivery status of your package.
Customs Duties & Taxes (International Orders)
For international shipments:
Orders may be subject to import duties, customs charges, VAT, or other local taxes imposed by the destination country.
These charges are not included in the product price or shipping cost.
Customers are responsible for paying any customs duties or taxes required by their country.
Customs policies vary by country, so customers are advised to check their local regulations before placing an international order.
Delays caused by customs inspections are beyond our control and may affect delivery timelines.
Damaged or Lost Shipments
Damaged Orders
If you receive a product that appears damaged during delivery, please contact us within 48 hours of receiving the package so that we can investigate and assist you.
Lost Orders
If your order appears to be lost in transit, please contact our customer support team so we can coordinate with the courier partner to resolve the issue.
Order Cancellations
Orders may only be cancelled before they are processed or shipped.
Once an order has been dispatched, cancellation may not be possible.
Any applicable shipping charges may not be refundable in case of order cancellation after dispatch.
Returns
For information regarding returns or refunds, please refer to our Return & Refund Policy page.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
Company Name: Aentic
Email: support@aentic.in
Phone: 7048183434
Address: 20 haridam soc, near kapodra police station surat-395006
Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)