Aentic

At Aentic, we take pride in manufacturing and delivering premium quality ethnic wear including Lehenga, Choli, Saree, Kurti and other traditional garments. Every product is carefully inspected and quality-checked before dispatch to ensure that customers receive products in excellent condition.

To maintain product quality standards and ensure a fair process, please review our return and refund policy below.

Return Eligibility

Returns may be accepted under the following conditions:

• Return requests must be submitted within 2 days of receiving the product.
• The product must be unused, unworn, unwashed, and in its original condition.
• All original tags, labels, and packaging must be intact.
• Products that show signs of use, damage, alteration, or improper handling will not be eligible for return.
• Customized or specially made products cannot be returned or refunded.
• Products purchased during sale or promotional offers may not be eligible for return or refund.

All return requests will be reviewed by our quality team before approval.

How to Request a Return

Customers can request a return through the following process:

Step 1:
Contact our customer support team or submit a return request through your order account.

Step 2:
Provide the following details:

• Order Number
• Registered Email or Phone Number
• Reason for Return

Step 3:
Once the request is reviewed and approved, our team will guide you through the return process.

Product Quality Inspection

All products shipped by Aentic undergo strict quality checks before dispatch.

When a returned product is received, it will again undergo a quality inspection. The return will be approved only if the product meets our return conditions.

International Orders

Orders shipped outside India are generally not eligible for return or refund.

To ensure customer satisfaction, international orders are carefully inspected and packed with high-quality export standards before shipment.

Refund Process

If your return request is approved:

1. The returned product will be inspected by our quality team.
2. Once the product passes the quality check, the refund will be initiated.
3. Refunds will be processed to the original payment method used during purchase.

Refund Timeline

Approved refunds are generally processed within 7 business days, depending on the payment provider or bank processing time.

Important Notes

• Refunds will only be processed after the returned product passes the quality inspection.
• Shipping charges (if applicable) may not be refundable.
• Aentic reserves the right to refuse returns that do not meet the policy requirements.

Customer Support

If you need assistance regarding returns or refunds, please contact our support team.

Company Name: Aentic
Email: Support@aentic.in